posted 30th January 2024
Ex -Leader of the Liberal Democrats and Secretary of State for Business, The Right Honorable Sir Vince Cable recently commented on the Banks behaviour.
"Yet another scandal from the banking sector, and another case of cynical disregard for the rights of mis-selling victims. There is also an uncomfortable parallel with the current Post Office scandal, where intolerable foot dragging means that those whose rights have been established by the courts are denied compensation to which they are due."
19.01.24
This is Janis Hambling, Complaints Operation Manager at Shawbrook Bank. She describes herself as a Professional operational leader with award winning operational delivery of regulated processes and moments of truth experiences! Award winning in Remediation, Complaints and Vulnerability.
Our own experience in dealing with Janis Hambling at Shawbrook Bank has been anything other than professional, transparent or a moment of truth!
Janis contacted us and requested an open and transparent meeting nine months after Shawbrook Bank lost the Judicial Review of the Financial Ombudsman's final decision. Janis expressed a desire to ‘work together’ to resolve our timeshare clients’ complaints and share information to resolve complaints amicably.
However, six weeks after our initial meeting, we reached out to Janis with the minutes of the previous meeting, reminding her of what she had agreed to. She met us with vehement opposition to the fact that we had taken notes in our first meeting and informed us she needed to have a representative from Shawbrook Bank's legal department in attendance if we were to take notes!
Janis Hambling's comments took us aback. Still, having engaged in a second meeting, we were not surprised by her objections to us taking minutes as she appeared to have forgotten much of what she agreed in our first meeting.
Still, she assured us that she would review our minutes and get back to us. That was on 01 November 2023, three months ago, and we are still awaiting her comments on the minutes we provided to her (what she agreed to in the first meeting).
Does Janis Hambling realise that over 26 of our clients have already passed away whilst waiting for justice? And that elderly and vulnerable men and women across the UK have had there lives destroyed by Shawbrook Banks insistent attitude to delaying compensation to victims.Are these the actions of a Senior Leader and professional person? Our clients would disagree.
This is Nuno Cristovao Flor Peres, a Consumer Claims Handler working for Janis Hambling at Shawbrook Bank.
Apart from his passion for his Rolls Royce motor car, he loves devising novel ways to help Shawbrook Bank reject claims. Although fractional timeshare products were designed as an investment, and were sold as such, Shawbrook Bank rejects all claims, except for a handful. Mr Peres’ name appears on many of those rejections. One of the primary issues argued within the Judicial Review, was the selling of fractional timeshare products as an investment, a practice prohibited under UK and European Timeshare legislation.
However, Shawbrook Bank doesn't share the same view as the Judge in the Judicial Review hearing, and rejects all but a tiny minority.
Shawbrook Bank did not appeal the Judicial Review judgement within the statutory time limits. However judging by Mr Peres' conduct, they do not accept the Judicial Review findings, regardless of its ultimate authority in these matters.
Mr Peres is busy reviewing and rejecting pre-judicial Review and new timeshare claims, and in our opinion his responses are reminiscent of those of the renowned Danish Fairy Tale writer Hans Christian Andersen.
In several rejections from Shawbrook, which bears Mr Peres' name, they state that the word investment can be interpreted in many ways, and he gives an example: "It could be interpreted by the consumer as an investment in future holidays"
It is a great pity that Shawbrook Bank spent tens of thousands of pounds on Kings Counsel at Judicial Review, when they had the answer to their High Court challenge sitting in anticipation in their own claims department.
It is wishful thinking by Shawbrook Bank if they think they can raise such unsophisticated arguments to circumvent the defeat at Judicial Review and maintain this ridiculous stance.
What is real, is the consumer detriment Shawbrook Bank are inflicting upon the elderly and terminally ill victims of their indiscriminate financial misselling.
This is a disgrace and nothing less scandalous than the Post Office scandal engulfing the UK.
Janis Hambling made an interesting comment in our meeting; "It is not in Shawbrook's interest not to settle these people's claims and to have the money sitting in Shawbrook's accounts."
This comment is at odds with Shawbrook's actions, and of course, having the money sitting in their accounts is beneficial. They are making thousands of pounds of profit to pay into the management's annual bonus.
Many will see this as Shawbook Bank Profiteering at the expense of the consumer.
