Privacy Policy

Our Commitment

We are committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, or that you provide to us, and how it will be processed by us. Accordingly, we ask that you read it carefully to understand our views and practices regarding your personal data.
Data Controller

The data controller is Mercantile Claims Management Solutions Ltd (trading as National Timeshare Helpline) of Fort Dunlop, Fort Parkway, Birmingham B24 9FE. We are registered with the Information Commissioner's Office. Subsequently, this policy sets out the basis on which any personal data we collect will be processed.

Information We Collect

We may collect and process various types of information about you. This includes personal identifiers such as your name, address, email address, and telephone number. Furthermore, it encompasses the financial and circumstantial details necessary to assess and pursue your claim.

Special Categories

In the course of providing our services, it may be necessary to process special categories of your personal data. This can include information relating to your health. Accordingly, we will only process such data where it is necessary for the establishment, exercise, or defence of legal claims or with your explicit consent.

How We Use It

Your information is used to provide you with our services. Therefore, we use the details you provide to assess and manage your claim, to communicate with you effectively, and to meet our legal and regulatory obligations, such as for identity verification. Furthermore, we may use your information for our own internal administrative purposes, including for statistical analysis, quality assurance, and staff training to help us improve our services. Subsequently, this processing is fundamental to our ability to act on your behalf and to run our business effectively.

Legal Basis

Our legal basis for processing your personal data is primarily for the performance of our contract with you. Moreover, we may also process your data to comply with our legal obligations or where it is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.

Data Sharing

We may need to share your personal information with third parties. For example, this could include the party against whom you are claiming, courts, regulatory bodies, or the Financial Ombudsman Service. Consequently, we will only share your information where it is necessary for the progression of your claim or where we are legally required to do so.

International Transfers

We do not routinely transfer your personal data outside the United Kingdom (UK). Should it become necessary to do so, we will ensure that the transfer complies with UK data protection law. Therefore, we will only transfer data to countries that have been deemed to provide an adequate level of protection or where appropriate legal safeguards are in place.

Data Security

We take the security of your data very seriously. Accordingly, we have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. We limit access to your personal data to those employees and other third parties who have a business need to know.

Data Retention

We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for. This includes satisfying any legal, accounting, or reporting requirements. Therefore, the retention period will vary depending on the nature of the data and the reason for its collection.

Your Rights

You have a number of rights under data protection law in relation to your personal information. These include the right to access your data, to have it rectified if it is inaccurate, to request its erasure, and to object to or restrict its processing. Furthermore, you have the right to lodge a complaint with the supervisory authority if you are unhappy with how we have handled your personal data; the relevant authority in the UK is the Information Commissioner's Office (ICO).

Cookie Policy

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Consequently, for detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

Policy Amendments

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page. Therefore, you are advised to review this privacy policy periodically for any changes.

Contact Us

Questions, comments, and requests regarding this privacy policy are welcomed. Accordingly, you should contact us via the details provided on our website should you have any queries.

Timeshare Exit & Claims Guide

National Timeshare Helpline are a UK based Timeshare consumer organisation that provide No Upfront Fee Timeshare Claims, No Upfront Fee Timeshare Contract Cancellation and Free Timeshare Exit and Claim Scam Advice. Our No Upfront Fee policy guarantees that no money changes hands until a successful service is provided. Thus, giving you 100% peace of mind.
Contact us on our freephone number if you have any questions 0800 0590 106 . Read our Reviews

Contact Us

Reviews From Our Clients

Good legal support during proceedings and good following up after.

Mitchell

Just like to thank Mr Hughes and Shiela who kept in contact with me constantly while processing my claim. Fast and efficient service. Thank-you so much, my life's a lot better know.

Mrs Baxter

Just wished we had known about National Timeshare Helpline sooner, would have saved us a lot of sleepless nights!!

Mr Roberts

Hello Donna, May I take this opportunity to thank you and the team for all of your efforts in successfully settling three claims against Barclays Partner Finance on our behalf. In a world where we have been bombarded for years by bogus…

Mrs P

Dear All I wish to congratulate and thank all at NTH for the work you put in to getting monies back from various scamming organisations I unfortunately allowed us to be scammed by. They have a vast knowledge of the legalities…

R&J

I fully recommend National Timeshare Helpline if you need to terminate your timeshare contract or pursue a claim for monies paid to companies who have not provided claim services that you have paid them for. NTH can also help you…

Mr Jones

Excellent Service, very efficient. Extremely pleasant on the phone.

Mrs Taylor

Hi, Just a few lines to say that the service provided by National Timeshare Helpline was very good and we would recommend them to anyone and our many thanks for all your hardwork. We wish we knew about them years…

David and Geraldine

Hi Donna, I found the whole experience with National Timeshare Helpline very satisfying, they always reply to my e-mails and phone calls. The company terminated my timeshare in a very short time. I did get scammed by a British firm…

Michael and Jane

N.T.H got me out of my timeshare mess, painless procedure, thanks.

David

Been contacted by several Timeshare companies you said they would help me terminate my contract with my Timeshare - but wanted 50% upfront. National Timeshare Helpline wanted nothing upfront - quoted all in price on completion which would take 6-8…

Mr Perry

Thanks for your valuable information! The guy Edwardo called me on Monday morning, and the first thing he said was, “Congratulations Mr Pennington on you receiving in your name 21 thousand euros. I let him waffle on about his qualifications and…

Brian

This company have ended all our concerns re our exit from Our Timeshare. Now we can block, say No and put phone down the phone on Scammers who say we’re still “On the list”. We couldn’t add a review through…

Mrs Woodgate

Thank you for your services in helping us get out of our contract with our timeshare provider. We really appreciate your help.

Mr Jones

Where do i start. I got involved with x3 fraudulent so called Timeshare Terminators A.B.C.Lawyers who stole £9000 off me, and J.Foster Associates who stole £10,600 off me. You have got to trust somebody so i phoned National Timeshare Helpline…

Mick

National Timeshare Helpline makes things very simple and easy to deal with. No complicated paperwork and no legal jargon. They are clear, efficient, and always there for you if you need them.

Mrs Chan

I contacted the National Timeshare Helpline because I was worried about the perpetuity clause in my Timeshare contract and all previous attempts the extricate myself from my contract had failed. I spoke to Keith on the ‘phone and…

Mrs Morris

I found this process so easy, everyone explained fully the process and made it so easy for us to get this sorted, a big thank you to the team, they kept me informed with the process and it was resolved.…

Mrs Ellington

A big thank you to you and your colleagues for all your professional practise and help in resolving our timeshare problems. You will never know what a weight you all have lifted off our shoulders and hopefully we can now…

Mr Godman

This team are very professional and client centred.

Mrs George Philip

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