Privacy Policy
Our Commitment
We are committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, or that you provide to us, and how it will be processed by us. Accordingly, we ask that you read it carefully to understand our views and practices regarding your personal data.
Data Controller
The data controller is Mercantile Claims Management Solutions Ltd (trading as National Timeshare Helpline) of Fort Dunlop, Fort Parkway, Birmingham B24 9FE. We are registered with the Information Commissioner's Office. Subsequently, this policy sets out the basis on which any personal data we collect will be processed.
Information We Collect
We may collect and process various types of information about you. This includes personal identifiers such as your name, address, email address, and telephone number. Furthermore, it encompasses the financial and circumstantial details necessary to assess and pursue your claim.
Special Categories
In the course of providing our services, it may be necessary to process special categories of your personal data. This can include information relating to your health. Accordingly, we will only process such data where it is necessary for the establishment, exercise, or defence of legal claims or with your explicit consent.
How We Use It
Your information is used to provide you with our services. Therefore, we use the details you provide to assess and manage your claim, to communicate with you effectively, and to meet our legal and regulatory obligations, such as for identity verification. Furthermore, we may use your information for our own internal administrative purposes, including for statistical analysis, quality assurance, and staff training to help us improve our services. Subsequently, this processing is fundamental to our ability to act on your behalf and to run our business effectively.
Legal Basis
Our legal basis for processing your personal data is primarily for the performance of our contract with you. Moreover, we may also process your data to comply with our legal obligations or where it is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.
Data Sharing
We may need to share your personal information with third parties. For example, this could include the party against whom you are claiming, courts, regulatory bodies, or the Financial Ombudsman Service. Consequently, we will only share your information where it is necessary for the progression of your claim or where we are legally required to do so.
International Transfers
We do not routinely transfer your personal data outside the United Kingdom (UK). Should it become necessary to do so, we will ensure that the transfer complies with UK data protection law. Therefore, we will only transfer data to countries that have been deemed to provide an adequate level of protection or where appropriate legal safeguards are in place.
Data Security
We take the security of your data very seriously. Accordingly, we have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. We limit access to your personal data to those employees and other third parties who have a business need to know.
Data Retention
We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for. This includes satisfying any legal, accounting, or reporting requirements. Therefore, the retention period will vary depending on the nature of the data and the reason for its collection.
Your Rights
You have a number of rights under data protection law in relation to your personal information. These include the right to access your data, to have it rectified if it is inaccurate, to request its erasure, and to object to or restrict its processing. Furthermore, you have the right to lodge a complaint with the supervisory authority if you are unhappy with how we have handled your personal data; the relevant authority in the UK is the Information Commissioner's Office (ICO).
Cookie Policy
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Consequently, for detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.
Policy Amendments
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page. Therefore, you are advised to review this privacy policy periodically for any changes.
Contact Us
Questions, comments, and requests regarding this privacy policy are welcomed. Accordingly, you should contact us via the details provided on our website should you have any queries.