01691223112 FCA Regulated 831699

No Upfront Fee Timeshare Exit and Compensation

Were You Affected by a Breach of the 2008 mis-sell

2008 Mis-selling Regulations

Were you affected by a breach of the 2008 Mis-selling regulations?

Let's find out.

On the previous page we discovered what constitutes a breach of the 2008 mis-selling regulations. Point x says the following:

'For example, if a garage has signed up to the Motor Industry Code of Practice for Service and Repair, failing to follow it could constitute a breach of the Regulations.'

Some of you will own timeshare with companies that are members of the RDO. The RDO has a Code of Conduct.

The RDO Code of Conduct says:

2.2 RDO Members will in particular ensure:

2.2.1 Appropriate marketing techniques that make it clear what the object of the approach to the consumer is;

Our View

  • Where you advised that the presentation would take over 90 minutes ?
  • Where you advised that you were going on a presentation to elicit the sale of Timeshare?
  • Where you advised that you had to make an on the day decision ?

2.2.2 Appropriate selling methods that treat the consumer with respect and allow the consumer choice between purchasing and reflection.

Our View

  • Where you kept at the premises for hours on end?
  • Where you given the 'hard sell'?
  • Where you told the offer was only available 'today'?
  • Was the price reduced every time you said 'NO'?
  • Were you allowed to go away and think about the deal?

2.2.3. The provision of any necessary assistance to consumers to enable them to make an informed decision.

Our View

  • Were you contacted by the finance provider to assess the affordability?
  • Were you granted time to seek independent advice?

3. Principles for Ongoing Protection for the Consumer

3.1 In order to be able to deliver the contracted products and services RDO Members will ensure that adequate legal structures are in place. For any product or service, where the contract is of a long duration, such structures need to ensure adequate longevity and in the case of service contracts that the specified service can be delivered for the duration of the contract.

Our View

  • Where you sold your timeshare as an investment?
  • Where you told that you had to upgrade in order to elicit a resale?
  • Where you told that you had to upgrade in order to reduce the length of your contract?
  • Where you told that you were on the rental programme?
  • Where you unable to book a holiday?

Did the Timeshare company fail to deliver what you had been sold?

3.2 Members who undertake the contracts which support or supplement such legal structures will do so in a manner appropriate to enable their contracted products and services can be delivered throughout their contracted period, and in compliance with their contract terms

  • Has your ,or part of your Timeshare Company gone into liquidation?
  • Has your maintenance fee gone up more than inflation rates?
  • Have the services that you were sold been fulfilled?

If you have answered yes to any of the above questions then the Timeshare company has broken their own code of conduct . As such , under the 2008 mis-selling regulations they have broken the law.

Timeshare Exit & Claims Guide

National Timeshare Helpline are a UK based Timeshare consumer organisation that provide No Upfront Fee Timeshare Claims, No Upfront Fee Timeshare Contract Cancellation and Free Timeshare Exit and Claim Scam Advice. Our No Upfront Fee policy guarantees that no money changes hands until a successful service is provided. Thus, giving you 100% peace of mind.
Contact us on our freephone number if you have any questions 0800 0590 106 . Read our Reviews

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Reviews From Our Clients

I fully recommend National Timeshare Helpline if you need to terminate your timeshare contract or pursue a claim for monies paid to companies who have not provided claim services that you have paid them for. NTH can also help you…

Mr Jones

Excellent Service, very efficient. Extremely pleasant on the phone.

Mrs Taylor

Hi, Just a few lines to say that the service provided by National Timeshare Helpline was very good and we would recommend them to anyone and our many thanks for all your hardwork. We wish we knew about them years…

David and Geraldine

Hi Donna, I found the whole experience with National Timeshare Helpline very satisfying, they always reply to my e-mails and phone calls. The company terminated my timeshare in a very short time. I did get scammed by a British firm…

Michael and Jane

N.T.H got me out of my timeshare mess, painless procedure, thanks.


Been contacted by several Timeshare companies you said they would help me terminate my contract with my Timeshare - but wanted 50% upfront. National Timeshare Helpline wanted nothing upfront - quoted all in price on completion which would take 6-8…

Mr Perry

Thanks for your valuable information! The guy Edwardo called me on Monday morning, and the first thing he said was, “Congratulations Mr Pennington on you receiving in your name 21 thousand euros. I let him waffle on about his qualifications and…


This company have ended all our concerns re our exit from Our Timeshare. Now we can block, say No and put phone down the phone on Scammers who say we’re still “On the list”. We couldn’t add a review through…

Mrs Woodgate

Thank you for your services in helping us get out of our contract with our timeshare provider. We really appreciate your help.

Mr Jones

Where do i start. I got involved with x3 fraudulent so called Timeshare Terminators A.B.C.Lawyers who stole £9000 off me, and J.Foster Associates who stole £10,600 off me. You have got to trust somebody so i phoned National Timeshare Helpline…


National Timeshare Helpline makes things very simple and easy to deal with. No complicated paperwork and no legal jargon. They are clear, efficient, and always there for you if you need them.

Mrs Chan

I contacted the National Timeshare Helpline because I was worried about the perpetuity clause in my Timeshare contract and all previous attempts the extricate myself from my contract had failed. I spoke to Keith on the ‘phone and…

Mrs Morris

I found this process so easy, everyone explained fully the process and made it so easy for us to get this sorted, a big thank you to the team, they kept me informed with the process and it was resolved.…

Mrs Ellington

A big thank you to you and your colleagues for all your professional practise and help in resolving our timeshare problems. You will never know what a weight you all have lifted off our shoulders and hopefully we can now…

Mr Godman

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